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The cost is £95+ VAT per delegate (discounts may apply) which includes handouts, light lunch and refreshments. This also includes the DSA course registration payment with the 7 hours training added to their driving licence.
Documentation
Download .PDF
Course Aims
The course is aimed at drivers of passenger or goods vehicles and will help ensure drivers observe the rules on hours and records. Additionally, the course highlights drivers’ responsibilities and the importance of hours and records for compliance with the operator’s licence.
Objectives
The course objectives are to:
• cover legislation for EU drivers, including rules on EU drivers’ hours, working time and analogue and digital tachograph records.
• cover legislation for domestic drivers, including rules on Transport Act hours, working time and the importance of accurate completion of written records.
Course Content
- Drivers legal responsibilities
- UTC Time
- Pictograms
- Printouts
- Exemptions
- Manual Entries
- Domestic Rules
- Digital tachograph
- Operational modes
- Logging On and Off
- Trace identification
- Hand Written Entries
- Analogue Tachographs
- Drivers hours Law/WTD
- Mixed Tachograph Work
- Centre Field Requirements
- Makes of Digital Tachograph
- Liabilities of personnel in transport
- Drivers/Company Workshop and Control Cards
The course will be in a morning session and an afternoon session with lunch in between. The course will include various discussions and question and answer sessions to improve delegate learning and provide opportunities for maximising delegate involvement.
At the end of the session all delegates will be required to complete a feedback form.
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The cost is £95+ VAT per delegate (discounts may apply) which includes handouts, light lunch and refreshments. This also includes the DSA course registration payment with the 7 hours training added to their driving licence.
Documentation
Download .PDF
Course Aims
The course gives important professional development for all drivers in the road transport industry leading to improved public relations, higher standards and greater job satisfaction.
Content
1. Welcome and introduction to the course including aims of the course, some background about the Driver CPC and the potential impact that lack of customer service can have on the O Licence.
2. Bad Customer Service – Examples, impact and discussion.
3. Good Customer Service - Examples, impact and discussion.
4. Customer Service Game - This brings together the learning from the previous two sessions and is structured in a game to highlight impact.
5. The importance of Customer Service - There has to be constant effort to ensure the best possible levels of customer service are being achieved. A comedy DVD is used to highlight good and bad customer service.
6. Achieving high levels of Customer Service as drivers - this is split into 14 sections as follows:
- appearance
- communication
- vehicles
- loading
- travel
- first impressions
- following instructions
- delivery times
- delivery point
- paperwork
- listening
- going the extra mile
- tidying up
- back at base
7. How can I make improvements back in my job?
Delegates are asked to write down 5 things they could improve on individually and there is a discussion on how their employer can help them make improvements. If delegates are from the same company they are asked to suggest improvements that their fellow employees could make.
8. Quiz- this is done in teams and demonstrates what delegates have learnt during the course.
9. Course Evaluation - Delegates complete a feedback sheet. |
