We’re incredibly proud of our high levels of customer support. Our support and technical teams are second to none.

Free online remote support, phone and email assistance is provided as standard for all customers during office hours.

Support Team

Contact Tel 024 7685 7890 or log a ticket via our Service Now portal.

Office Hours

Mon to Thu 8:30 – 17:00, Fri 8:30 – 16:00

Out of office hours calls and emails will be picked up the next working day.

Remote Sessions and Online Help 

For remote sessions please select from the following (a support assistant will advise which to use):

Team Viewer – click here

Zohoclick here

Online Help

Help button

Tailored to TruTac’s products, online ‘Help’ function is an easy-to-use tool, providing guidance and assistance for users. Simply click the ‘Help’ icon on any software page.

Includes Articles, Text, Images and Walk-Thrus, the customer-focused guides provide dynamic and easy-to-follow directions.

Using a series of clear, step-by-step instructions in the form of guides, images and on-screen checklists, online ‘Help’ is an ideal way to train new users, walk them through support queries and highlight new features.